13 Perfect Pipedrive Alternatives That Can Do More

A sales Customer Relationship Management (CRM) tool plays a vital role in the success of any business organization. If you’re a business owner or an entrepreneur, we’re sure you’ve come across Pipedrive.

Pipedrive is an excellent CRM solution for sales management, but it doesn’t do the job for everybody.

Why?

For your business to grow and thrive, you need to consciously focus on the three key aspects: marketing, sales, and customer service. Pipedrive CRM offers only sales tools.

To save you some time, we’ve compiled this guide to show you the best alternatives to Pipedrive:

EngageBay
HubSpot
ActiveCampaign
GetResponse
Insightly
Salesforce
Freshales
Bitrix24
Copper
Nutshell
Zoho
Agile CRM
Capsule

Happy hunting!

Table of Contents

What is Pipedrive?

Pipedrive is a sales CRM tool that offers automation, lead generation and qualification, communications tracking, insights, and deal pipelines. According to Pipedrive, the platform “helps you sell 28% more.”

Pipedrive Features

Pipedrive CRM offers a lot of tools, but since it’s a CRM tool built mostly for sales teams, it lacks the comprehensive functionalities that some other all-in-one CRM software come with. Let’s look at the key features:

Lead Management

Pipedrive’s CRM software allows you to qualify and score leads based on their journey through the sales pipeline and online behavior. You can set up custom workflows and targeted marketing campaigns to nurture and engage with new leads and retain existing ones.

You can also segment leads based on the acquisition channel and create personalized outreach campaigns.

Communication Tracking

With Pipedrive, you can track and view your communication history with your leads. It also notifies you when a lead has opened an email or SMS — this can help you score leads and send the right content at the right time.

In addition to that, Pipedrive automatically logs and updates all communication so that you can refer back when needed.

Intuitive Interface

One of the biggest perks of Pipedrive CRM is its simple-to-use interface. The design is intuitive and easy to navigate, important for small businesses or sales teams.

Another advantage is that the platform is easily customizable. Teams can make changes as per their preferences and requirements.

Automation

Pipedrive offers several automation tools that can help you scale your sales processes. You can automate workflows, contacts, lead communications, and notifications to help you streamline your tasks.

Reporting & Analytics

Every CRM tool must be equipped with robust reporting capabilities. Pipedrive offers several custom dashboards and reports that can give you actionable insights into your sales performance and suggestions for improvements.

You can also create individual tasks or goals for your sales team members on a unified, common dashboard.

Integrations

As with most CRM options, Pipedrive offers several seamless integrations to enhance the platform’s capabilities. Users can integrate with Zapier, Slack, Google Meet, and 150+ tools to accelerate productivity.

Pipedrive Pricing

Pipedrive offers five pricing plans, depending on your preferences and needs.

Essential

Billed from $9.90/month per user

Includes features such as Lead, deal, calendar, and pipeline management
Simple data import and easy customization
24/7 support and 275+ integrations

Advanced

Billed from $19.90/month per user

Includes features like full email sync with templates and scheduling
Group emailing plus open and click tracking
Workflow builder with triggered automations

Professional

Billed from $39.90/month per user

Includes features such as upgraded reports and visual dashboards
Revenue forecasts and win projections
Document and contract management

Power

Billed from $49.90/month per user

Advanced Customer Relationship Management (CRM)
Advanced project management and planning features
Account permissions

Enterprise

Billed from $59.90/month per user

Unlimited user permissions and teams
Tailored security settings and preferences
Implementation program and phone support
No feature usage limits

Pipedrive — Pros & Cons

No CRM software is perfect. As we mentioned before, Pipedrive is a sales-only CRM.

Let’s take a look at the pros and cons of Pipedrive CRM — these points show why you need a Pipedrive alternative:

Pros

Intuitive interface, simple-to-use design
Accessible pricing plans for medium-sized businesses
Includes many sales management features
Custom reporting and dashboards

Pipedrive’s excellent mobile app makes it easy for SMB owners and agents “stay on top of their CRM process” even on the go:

Cons

Is not an all-in-one CRM solution
Limited marketing functionalities
Does not offer high-level integrations
Limited scalability
No helpdesk and ticketing system
Expensive add-ons for lead generation, live chat, and web analytics

Lots of users also complained about the customer support (or the lack thereof):

Top Pipedrive Alternatives That Can Do More

Let’s look at the Pipedrive alternatives in detail now.

This table contains 13 of the best Pipedrive CRM alternatives and their starting cost:

Pipedrive alternative	Starting price	Free plan	G2 rating
EngageBay	$12.74/month	✔	4.6/5
HubSpot	$18/month	✔	4.4/5
Salesforce	$25/month	×	4.3/5
Zoho CRM	$14/month	✔	4.0/5
Freshsales	$15/month	×	4.5/5
Copper	$29/month	×	4.5/5
Agile CRM	$8.99/month	✔	4.0/5
Bitrix24	$61/month	✔	4.1/5
Capsule	$18/month	✔	4.6/5
Nutshell	$16/month	×	4.2/5
ActiveCampaign	$25/month	✔	4.5/5
GetResponse	$19/month	✔	4.3/5
Insightly	$29/month	✔	4.2/5

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1. EngageBay

EngageBay is an all-in-one digital marketing & CRM solution. It’s a feature-rich and versatile CRM software that offers plenty of tools for marketing automation, sales planning, and customer support. Loved by thousands, EngageBay is among the top alternatives to Pipedrive.

Since it’s geared towards small businesses and startups, the platform is scalable and adaptable. In addition, EngageBay’s CRM is always free to use.

Advantages

Powerful reporting options
Live chat, helpdesk, and marketing support
Quick customer support
Affordable pricing plans without additional hidden fees
Free onboarding and migration services

EngageBay Pricing

EngageBay offers four plans: Free, Basic, Growth, and Pro.

Free: Includes 500 contacts and 1,000 branded emails
Basic: Costs $14.99/month, includes 500 contacts and 3,000 branded emails
Growth: Costs $64.99/month for 5,000 contacts and 25,000 branded emails
Pro: Costs $119.99/month for unlimited contacts and 50,000 branded emails

All users get an additional 10% discount for annual subscriptions and a 20% discount on biennial subscriptions, making EngageBay one of the best CRM software to replace Pipdrive.

EngageBay’s users love our incredible and expert customer support, and our streamlined UI makes the platform pretty easy to use:

Compare Pipedrive Against Monday CRM

Don’t have time to read? Watch our video on the best Pipedrive alternatives:

2. HubSpot

When it comes to CRM, HubSpot is the go-to software due to its pitch-perfect features. HubSpot divides its tools into the HubSpot Marketing Hub, the HubSpot Service Hub, and the HubSpot Sales Hub.

Like EngageBay, HubSpot offers a free-forever CRM.

Advantages

Multilevel automation through powerful visual workflows
Drag-and-drop page editing tools, with the option to code for better precision and control
One of the best in the CRM industry
Free-forever CRM with limited tools

Pricing

HubSpot CRM Suite offers four plans:

Starter: $50/month for 1,000 marketing contacts ($18/month for new users)
Professional: $1,780/month for 2,000 marketing contacts
Enterprise: $5,000/month for 10,000 marketing contacts

3. Salesforce

Pipedrive may have a lot of features that make it a viable software solution, but it’s not exactly scalable. Salesforce CRM is, and it’s for that reason (and many others!) that it’s earned a spot on this list.

Salesforce has a whole laundry list of features, from its CRM with 360-degree customer insights, marketing and sales services, eCommerce solutions, a small business platform, customer success tools, and Tableau, Salesforce’s own analytics platform.

Advantages

AI-driven solutions, including automation and analytics
Comprehensive CRM that works with a Data Cloud to connect your team
Marketing personalization and engagement solutions to nurture and engage your audience
B2B and B2C commerce solutions

Salesforce Pricing

Salesforce divides its services into four pricing plans:

Essentials for $25 per user per month
Professional for $75 per user per month
Enterprise for $150 per user per month
Unlimited for $300 per user per month

Each pricing plan includes access to the Salesforce mobile app, email integration with Outlook or Gmail, and contact, opportunity, account, and lead management.

4. Zoho

Zoho is a scalable solution, much like Salesforce. Designed for small businesses to larger ones and everything in between, Zoho features sales solutions like SalesIQ, CRM, bookings, forms, and its pipeline management solution, Bigin.

Zoho’s suite of marketing tools includes marketing campaign assistance, forms, surveying, social media management, webinar tools, and a website conversion personalization and optimization platform.

Advantages

Create customized apps, forms, and landing pages
Automate sales and marketing tasks to save time
Choose between basic CRM and the advanced features in CRM Plus
Review campaign successes, sales performances, and more with detailed insights

Zoho Pricing

If you select Zoho’s annual plan, here’s how much you’d pay for each plan:

Standard for $14 per user per month
Professional for $23 per user per month
Enterprise for $40 per user per month
Ultimate for $52 per user per month

All the plans feature some form of salesforce automation, automation workflow rules, homepage customization, custom fields, custom dashboards and reports, email templates, social profile integration, and mass emails.

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5. Freshsales

How does a free CRM sound? If you’re interested, it might be time to try one of the most popular Pipedrive alternatives: Freshsales. Besides its five-star CRM software, you can also access marketing automation features and customer support tools with the Freshworks CRM suite.

Advantages

A unified messaging platform makes it easy to communicate with customers no matter their progress in the sales funnel
Conversational, multichannel CRM integrates with all your favorite tools
Automation in the sales and marketing spheres will save double the time
Free trials are available

Freshsales Pricing

The sales services featured in the Freshsales platform are priced as follows (annual plan pricing):

Growth for $15 per user per month
Pro for $39 per user per month
Enterprise for $69 per user per month

Between the three plans, you gain access to features like contact management, time-based workflows, deal management, multiple sales pipelines, audit logs, account management, and AI-powered insights.

6. Copper

Among the best alternatives to Pipedrive, Copper CRM has solutions for tracking deals, organizing contacts, and generating reports.

Copper CRM integrates with Google Workspace for an efficient solution, and its software also includes email and marketing tools.

Advantages

Mobile app runs CRM
Integrates with tools like Gmail, Mailchimp, Zapier, QuickBooks, Calendly, Google Drive, LinkedIn, and Google Sheets
Custom reports show business progress and growth
Try for free before you buy

Copper Pricing

If you’re contemplating making the switch to Copper, you can pick from these pricing plans (annual plan pricing):

Basic for $29 per user per month
Professional for $69 per user per month
Business for $134 per user per month

The features you can use across the three plans are reporting, contact enrichment, workflow automation, website tracking, team collaboration, lead scoring, drip campaigns, and email sequences.

7. Agile CRM

The customer service, sales enablement, and marketing automation solutions Agile CRM provide make this a smart alternative to Pipedrive. The suite of productivity tools will make your team more efficient.

Agile’s CRM sales automation software, its starring feature, includes detailed analytics, instant alerts, lead scoring, deal tracking, and contact views.

Advantages

Sales enablement features include everything from gamification to appointment scheduling, lead scoring, and telephony
Email marketing has custom and prepackaged templates
Drag-and-drop email builder improves email campaign deployment times
Free plan available

Agile CRM Pricing

Let’s take a closer look at Agile CRM’s costs.

Free for $0 per month (up to 10 users)
Starter for $8.99 per month
Regular for $29.99 per month
Enterprise for $47.99 per month

The four plans include lead scoring, custom data fields, appointment scheduling, custom deal milestones, email tracking, unlimited documents, deals, and tasks.

8. Bitrix24

Bitrix24 could also replace Pipedrive in your everyday business software suite. This solution includes HR and automation tools, CRM, and collaborative features like videoconferencing, employee polls, and a live newsfeed, making Bitrix24 a great Pipedrive CRM alternative.

The CRM has team management, lead management, client communication, and omnichannel marketing features.

Advantages

CRM is mobile-friendly for taking customer data with you whether you’re on vacation or traveling for work
Project management features help you stay on top of tasks
Many support options
Free plan for unlimited users

Bitrix24 Pricing

As a Bitrix24 customer, you can choose between these pricing plans (annual pricing):

Free for $0 per month
Basic for $61 per month and five users
Standard for $99 a month and 50 users
Professional for $249 a month and 100 users

All the pricing plans feature some level of collaboration, tasks, and projects, with the Free plan offering the fewest features and no customer support.

9. Capsule

Capsule also makes for a great alternative to Pipedrive. Capsule’s solutions simplify CRM technology, so businesses of any size can master customer insights and grow fast.

Other tools included in the software are tasks, calendar, sales analytics, email marketing, sales pipeline, and contact management.

Advantages

Visualize your sales pipeline to identify bottlenecks
Make email templates from scratch or use a template library
Automate sales and marketing tasks
Try a two-week free trial

Capsule Pricing

Capsule offers the following pricing plans:

Starter for $18 per user per month
Growth for $36 per user per month
Advanced for $54 per user per month
Ultimate for $72 per user per month

With a basic plan, you can use features like activity reporting, email sending, sales pipeline, email templates, and project management.

10. Nutshell

A low-cost CRM solution to explore among all Pipedrive alternatives is Nutshell. It has sales automation, pipeline management, contact management, email marketing, web forms, and reporting and analytics.

You can even unify Nutshell CRM with software solutions like RingCentral, Google Workspace, Slack, Office 365, Constant Contact, and Unbounce.

Advantages

Board view pipeline management with drag-and-drop leads
Personal email sequences for immediate audience nurturing
CRM contact importing from nearly anywhere
Team collaboration tools, including on mobile devices

Nutshell Pricing

Nutshell makes it easy to choose a pricing plan with two options available:

Foundation for $16 per user per month
Pro for $42 per user per month

The Foundation plan includes features like:

Calendar and email syncing
Drag-and-drop pipeline board
Lead and sales reporting

The Pro plan has these features:

Unlimited pipelines
Full reporting suite
Sales automation

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11. ActiveCampaign

ActiveCampaign — another excellent alternative to Pipedrive — is an email marketing and marketing automation platform that gives small businesses tools and functionalities to drive growth.

It’s mostly a customer experience platform, so all features are geared toward customer service teams.

Advantages

Advanced reporting and customization options
Offers CRM tools, though that is not the focus of the platform
Aimed at small to medium-sized businesses
A customer experience platform – you can create targeted email campaigns, nurture existing leads, and drive revenue by focusing on creating a customer-first experience

ActiveCampaign Pricing

ActiveCampaign has four pricing plans:

If you have 1,000 contacts, this is what you would pay each month, billed yearly:

Lite: $25/month
Plus: $49/month
Professional: $149/month
Enterprise: 259/month

The cost increases depending on the number of contacts you have.

Every plan has basic marketing and email marketing automation features. The more expensive plans offer advanced features and customization options.

12. GetResponse

GetResponse offers solutions for all inbound marketing needs. This includes email marketing, landing page creator, webinars, paid ads, and live chat.

Advantages

Similar to EngageBay, GetResponse has a free-forever plan for new businesses; Includes a suite of free marketing tools
Advanced list segmentation, autoresponders, and custom workflows
You can also host webinars on GetResponse. The platform allows you to host unlimited webinars and send invites to a segment of your contact list
Web push notifications and chatbots are additional features offered by the platform

GetResponse Pricing

GetResponse has four pricing plans depending on your list size. For 1,000 contacts:

Email Marketing: $19/month
Marketing Automation: $59/month
Ecommerce Marketing: $119/month
GetResponse MAX: $999/month

The free-forever plan offers:

Email marketing
Website builder
Domain connection
Up to 500 contacts
Landing pages and sign-up forms

Some users found the platform difficult to use, especially during the initial stages:

13. Insightly

Insightly CRM is a unified customer relationship management software that aligns marketing, sales, and customer support teams on a common platform.

It is mainly targeted toward small business owners managing and executing marketing campaigns, building contact lists, and growing their audience base.

Advantages

Insightly CRM offers social media management. It also tracks and analyzes metrics based on media profiles
The platform is simple to use and has an intuitive interface
It also offers different products for specific marketing needs

Insightly Pricing

Insightly offers different marketing plans for each product: Insightly CRM, Marketing, AppConnect, and Service. We’ll take a look at the CRM pricing structure below.

Plus: $29/month
Professional: $49/month
Enterprise: $99/month

Insightly also offers a free-forever plan for up to 2 users.

Wrap Up

Shopping around for a CRM is tricky because it’s all about finding the best fit for your company’s needs. Many factors won’t show up when you conduct initial research. Additional implementation costs and lack of training resources can be significant hindrances.

All the Pipedrive alternatives we discussed above offer robust solutions. They can do anything that Pipedrive does, and sometimes more.

Pipedrive is a good choice if you have a small sales team that deals with fewer leads.

However, if you’re looking for a more comprehensive marketing automation platform that prioritizes customer engagement and support, you should try EngageBay.

EngageBay offers powerful features, including sales pipeline management, marketing automation, contact management, omnichannel marketing, a visual workflow automation builder, project management, email templates, knowledge bases—the list goes on.

We believe that the best way to know if you’re making the right choice is to take the software for a trial run. Unfortunately, Pipedrive doesn’t offer a free plan, although it does have a free trial for 14 days.

EngageBay, on the other hand, offers a free-forever plan with no expiry date and no credit card commitment.

Looking to make the switch? Reach out to us, and we’ll set you up an account and a demo.

Navigate through the top HubSpot competitors with our expert guide. Learn about each software’s pros, cons, and pricing.

What is Pipedrive?

Pipedrive Features

Lead Management

Communication Tracking

Intuitive Interface

Automation

Reporting & Analytics

Integrations

Pipedrive Pricing

Essential

Advanced

Professional

Power

Enterprise

Pipedrive — Pros & Cons

Pros

Cons

Top Pipedrive Alternatives That Can Do More

Enhance Your Email Marketing

1. EngageBay

Advantages

EngageBay Pricing

2. HubSpot

Advantages

Pricing

3. Salesforce

Advantages

Salesforce Pricing

4. Zoho

Advantages

Zoho Pricing

5. Freshsales

Advantages

Freshsales Pricing

6. Copper

Advantages

Copper Pricing

7. Agile CRM

Advantages

Agile CRM Pricing

8. Bitrix24

Advantages

Bitrix24 Pricing

9. Capsule

Advantages

Capsule Pricing

10. Nutshell

Advantages

Nutshell Pricing

11. ActiveCampaign

Advantages

ActiveCampaign Pricing

12. GetResponse

Advantages

GetResponse Pricing

13. Insightly

Advantages

Insightly Pricing

Wrap Up

About The Author

Nicole Malczan

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