Great News! EngageBay CRM has been featured in GetApp Category Leaders for SMS Marketing Software report in 2025. This recognition highlights our dedication to making SMS marketing simple, effective, and accessible for businesses.
Why This Matters
GetApp’s Category Leaders Report is based on real user reviews, usability, and value. Earning this spot means EngageBay is delivering results where it counts—helping businesses communicate better and grow smarter.
EngageBay’s CRM Goes Beyond SMS Marketing
While our SMS marketing recognition is a huge win, EngageBay CRM has been making waves across multiple categories. We’re proud to have earned 15 awards from Gartner Digital Markets brands—Capterra, Software Advice, and GetApp.
Here’s a look at where EngageBay stands out:
Capterra
Software Advice
GetApp
Here’s what users have said about EngageBay:
“Quite impressive using EngageBay CRM, there was no issues I have faced using it. However, their support team is best whenever if we need anything.”
“The platform is super easy to use, and their customer support is outstanding. I had an issue, and it was resolved in minutes with friendly, helpful service. I highly recommend EngageBay for anyone looking for seamless support and an intuitive platform!”
~ Jobin
“Overall I’ve had a very positive experience using it. When i first started in marketing, it was the tool i learned everything on and I’m very glad it happened that way since it was so easy to use.”
~ James
What’s Next? AI-Powered Innovation
2025 is shaping up to be our most ambitious year yet. EngageBay is doubling down on AI-driven automation to make sales, marketing, and customer support more efficient than ever. Expect powerful new AI capabilities designed to transform how businesses engage with customers:
- AI-powered lead scoring – Identify and prioritize the highest-value prospects effortlessly.
- Smart email optimization – AI-generated subject lines and personalized messaging that boost engagement.
- Predictive analytics – Data-driven insights to refine marketing and sales strategies with precision.
- Conversational AI for support – Intelligent chatbots that offer 24/7 assistance and real-time customer solutions.
- Automated sales sequences – Streamline follow-ups and outreach with AI-driven workflow automation.
With AI taking over the heavy lifting, businesses can focus on growth while EngageBay delivers real-time intelligence and seamless automation. This is not just an upgrade—it’s a transformation.
A Word From the Founder
Sreedhar Ambati, Founder & CEO of EngageBay, reflects on this milestone:
“Winning these awards is a testament to the incredible journey we’ve been on with our customers. EngageBay has always been about making powerful tools accessible to small businesses, and AI is the next big step in that mission.
We’re building smarter automation, intuitive workflows, and AI-driven insights that eliminate guesswork so businesses can focus on what truly matters—growing their customer relationships. 2025 is going to be the year of intelligent, seamless CRM, and we’re just getting started.”
About Us
EngageBay is an innovative, all-in-one marketing, sales, and customer service tool for small to medium-sized businesses. It helps you enhance your email marketing, lets you build forms with ease, and scores your leads. You can also automate your campaigns and offer live chat to your customers at no extra cost.
EngageBay seamlessly integrates with popular platforms like Zapier, PieSync, and Mailgun, ensuring your tech stack works efficiently.
For those seeking powerful alternatives to established platforms, EngageBay is a robust and cost-effective choice compared to systems like HubSpot and ActiveCampaign.
About Gartner Digital Markets
Gartner Digital Markets is the world’s largest platform for finding software and services. More than 100 million people visit Capterra, GetApp, Software Advice, and UpCity across over 70 localized sites every year .
Thousands of B2B companies work with Gartner Digital Markets to build their brand, capture buyer demand, and grow their business.
For more information, visit Gartner.
