Gorgias has built a reputation as one of the top helpdesk solutions tailored for eCommerce businesses, offering deep integrations with Shopify.
This allows support teams to not only manage tickets but also access customer purchase history and take actions like creating orders or issuing refunds — all from within a single interface. It centralizes customer communication through a shared inbox, making it easier for brands to deliver seamless support.
However, Gorgias isn’t the perfect fit for everyone. High costs, automation limitations, and its Shopify-first approach may leave some businesses looking for alternatives.
Whether you need more advanced features, better pricing, or a helpdesk solution that scales with your team, there are plenty of options to explore. This guide will dissect the eight best Gorgias alternatives to help you find the right customer support tool for your business.
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Why Consider Gorgias Alternatives?
While Gorgias is a strong helpdesk solution for eCommerce businesses, it has several drawbacks that might make businesses consider alternatives.
1. Limited to Shopify users
Gorgias’ AI and automation features — such as audience segmentation, advanced behavioral triggers, and product recommendations — are built exclusively for Shopify users.
While this deep integration is great for Shopify store owners, it excludes businesses using WooCommerce, Magento, or other platforms. With a growing number of helpdesk tools offering broader compatibility, eCommerce brands now have more flexible alternatives to consider.
2. Pricing concerns
Unlike some competitors that offer unlimited conversations at a flat rate, Gorgias charges per ticket. Its pricing starts at $60 for 300 support tickets, with an additional $40 per 100 extra tickets.
For startups and scaling businesses with fluctuating support volumes, this pricing model can become expensive and unpredictable. If your customer interactions increase, so do your costs — making Gorgias a less feasible option for budget-conscious businesses.
3. Usability and interface challenges
User reviews on platforms like G2 and Trustpilot highlight mixed experiences with Gorgias’ interface. While some find it intuitive, others describe it as clunky and outdated.
Even users who find it relatively easy to use mention the need to dig through Gorgias’ extensive knowledge base to navigate the platform efficiently. For busy support teams, this can lead to unnecessary time spent learning the system rather than resolving customer inquiries.
4. Slow and unresponsive customer support
Ironically, some users report poor customer support from Gorgias itself. Complaints range from slow response times to outright unresponsiveness, with some users waiting up to four weeks for help with upgrades and feature-related queries.
For businesses that rely on timely support to manage high volumes of customer interactions, this can be a dealbreaker.
5. Weak reporting and analytics
Many users find Gorgias’ reporting and analytics features lacking. The software does not provide in-depth insights into customer support performance, and customization options are limited compared to other helpdesk tools.
If tracking key performance metrics is a priority, businesses may need to look elsewhere for a more robust analytics suite.
Our Criteria for Choosing the Best Gorgias Alternatives
Our team employs a comprehensive evaluation process to ensure you get the best helpdesk solutions tailored to your business needs. We analyze various factors to identify tools that offer the right balance of functionality, affordability, and scalability.
Here are the key criteria we considered when selecting the best Gorgias alternatives:
1. Pricing models
Cost is a crucial factor, especially for growing businesses. We examined whether alternatives charge a flat monthly fee or follow a per-ticket pricing model, ensuring affordability and predictable expenses.
2. Ease of integration with eCommerce platforms
Seamless integration with platforms like Shopify, WooCommerce, Magento, and BigCommerce is essential for eCommerce brands. The best Gorgias alternatives should allow support teams to access customer order history and manage interactions efficiently.
3. Multi-channel support
A good helpdesk solution should centralize email, live chat, social media (Facebook, Instagram, WhatsApp), SMS, and phone support into one platform for a smooth and unified customer experience.
4. Automation and AI capabilities
Automation helps businesses handle high ticket volumes more efficiently. We evaluated each alternative’s AI-driven chatbots, automated ticket assignment, and smart response suggestions to improve workflow efficiency.
5. Reporting and analytics features
Tracking performance metrics is key to improving customer support. We considered platforms with customizable reports, real-time dashboards, and actionable insights that help teams measure and optimize their support efforts.
6. Scalability for business growth
As businesses grow, so do their support needs. We focused on tools that offer flexible pricing plans, advanced features, and the ability to handle increasing ticket volumes without drastic cost hikes.
9 Top Gorgias Alternatives for eCommerce
| Gorgias alternatives | Starting price | Free plan | Free trial |
| Zendesk | $25 per agent per month | No | 14 days |
| Freshdesk | $18 per agent per month | Yes | 14 days |
| Help Scout | $55 per month (for up to 100 contacts) | Yes | 15 days |
| Re:amaze | $29 per member per month | No | 14 days |
| LiveAgent | $19 per agent per month | Yes | 30 days |
| Kayako | $49 per agent per month | No | 14 days |
| Tidio | $29 per month (for up to 100 contacts) | Yes | 7 days |
| Intercom | $39 per seat per month | No | 14 days |
| Zoho Desk | $14 per user per month | Yes | 15 days |
Let’s look at the best Gorgias alternatives in detail now.
1. Zendesk
Best for high customizations
Unlike Gorgias, Zendesk is not limited to eCommerce and caters to a wide range of industries. This popular helpdesk solution offers a robust set of features, such as ticketing system, live chat, AI-powered chatbots, and an advanced agent workspace.
Zendesk’s AI-powered bots and automation tools help streamline support operations — ideal for handling high volumes of customer interactions. While its extensive feature set can be useful for large enterprises, it comes with a steep learning curve. Businesses need to invest significant time and resources to implement effectively.
Another major advantage of Zendesk is its marketplace with over 1,000 integrations, allowing enterprise companies to seamlessly connect multiple tools within their tech stack. Additionally, it provides a unified platform for multi-channel support, covering email, live chat, voice, social media, and a knowledge base — ensuring a cohesive customer service experience.
It’s worth noting that while Gorgias also offers voice and SMS support, these features are available only as add-ons, which can increase overall costs.
Zendesk pricing
Unlike Gorgias’ ticket-based pricing, Zendesk uses an agent-based pricing model. It offers a 14-day free trial and four paid plans:
- Support Team: $25 per agent per month
- Suite Team: $69 per agent per month
- Suite Professional: $149 per agent per month
- Suite Enterprise: Custom pricing
Zendesk also offers advanced AI features as an add-on for $50 per agent/month (billed annually). Businesses can save 20% by opting for annual billing instead of monthly payments.
Zendesk customer support
Zendesk provides comprehensive digital support across all plans, including access to the help center, community, on-demand training, and guided learning paths to help users get started. For businesses needing dedicated assistance, Zendesk offers Premier Plans with 24/7 proactive support, professional services, and custom training — available as add-ons for an additional cost.
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2. Freshdesk
Best for SMBs looking for a versatile solution
Freshdesk is a versatile customer support solution catering to various industries, including eCommerce, manufacturing, healthcare, and more. This Gorgias alternative stands out as a budget-friendly option as it offers a free plan for up to two users — ideal for startups and small businesses that are just getting started or have limited resources.
One of its key strengths is its collaboration-friendly design, featuring a shared inbox that allows multiple agents to work together seamlessly. It particularly shines with its field service management tool, which is useful for businesses in manufacturing and other industries requiring on-site service.
This feature enables teams to attach field service tasks to customer tickets and track essential service metrics through Freshdesk analytics. Additionally, its mobile apps for iOS and Android allow technicians to communicate with customers, track job progress, collect digital signatures, and send live updates from the field.
Freshdesk also offers omnichannel support, allowing businesses to handle email, live chat, phone, social media, and self-service portals from a single platform.
Its Freddy AI agent is available as a premium add-on, offering automation capabilities that enhance customer interactions. It integrates with popular business tools like Slack, Jira, and more, making it easy to streamline workflows.
Freshdesk pricing
Freshdesk has agent-based pricing – Free, Growth, Pro, Pro + AI Copilot, and Enterprise. It offers a 14-day free trial with all its paid plans.
- Growth: $18 per agent per month
- Pro: $59 per agent per month
- Pro + AI Copilot: $94 per agent per month
- Enterprise: $95 per agent per month
Freshdesk customer support
Freshdesk provides a comprehensive knowledge base and community forums to help users troubleshoot issues independently. However, some users have reported that customer support can be slow to respond, leading to delays in resolving critical issues.
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3. Help Scout
Best for customer service personalization
Help Scout differs from Gorgias primarily in its focus on simplicity, affordability, and broad industry support rather than being eCommerce-specific.
While Gorgias is designed for Shopify users with features like order management and automated responses tailored for online stores, Help Scout is a more generalized helpdesk solution that caters to startups, SaaS companies, nonprofits, and service-based businesses as well.
One of the biggest advantages of Help Scout is its user-friendly interface — it offers a clean, minimal design that’s easy to navigate without requiring extensive training. It also provides a shared inbox for seamless collaboration, a knowledge base for self-service support, and live chat to engage customers in real-time.
What sets Help Scout apart is its focus on delivering a personalized customer experience through built-in CRM tools and customer history tracking. This unified view of customer interactions helps support teams respond faster and more effectively.
While Help Scout offers multichannel support, SMS and voice support require third-party integrations, unlike Gorgias, which includes them as add-ons.
Help Scout pricing
Like Gorgias, Help Scout bases its pricing on the number of customer contacts rather than charging per agent. It offers a free plan, but Shopify integrations require an upgrade to a paid plan.
Here’s a breakdown of its paid plans:
- Standard: $55 per month (for up to 100 contacts)
- Plus: $83 per month (for up to 100 contacts)
Help Scout also provides a free trial, allowing businesses to explore its features before committing to a plan.
Help Scout customer support
Help Scout provides 24/6 customer support across all time zones, along with an extensive help center and weekly live classes. It offers email, chat, and self-service support, ensuring businesses get the assistance they need. However, it lacks phone support, which may be a drawback for companies that prefer direct voice communication.
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4. Re:amaze
Best for customer activity tracking
Re:amaze offers a more proactive customer engagement approach rather than just reactive ticket-based support.
One standout feature is its Live Dashboard, which allows businesses to monitor customer activity in real-time, including browsing behavior, shopping data, and geolocation. This means support teams can reach out proactively, engaging customers before they even submit a query.
Another unique feature is Peek, which lets agents preview a customer’s message as they type, helping them stay a step ahead and respond more efficiently. Re:amaze also offers an unlimited shared inbox, making it easy for teams to collaborate on customer queries across different channels.
Additionally, its mobile apps for iOS and Android allow support teams to respond to customers on the go with push notifications for direct messaging. This makes Re:amaze a strong alternative for businesses looking for scalability, proactive engagement, and mobile-friendly customer support beyond Shopify.
Re:amaze pricing
Re:amaze offers a 14-day free trial and follows an agent-based pricing model, making it a flexible option for businesses of all sizes. It has three paid plans:
- Basic: $29 per member per month
- Pro: $49 per member per month
- Plus: $69 per member per month
Re:amaze customer support
Re:amaze provides a comprehensive knowledge base to help users find answers quickly. For direct assistance, customers can reach out by filling out a contact form, ensuring that support requests are properly logged and addressed.
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5. LiveAgent
Best for an all-in-one customer service platform
LiveAgent is an excellent alternative to Gorgias for businesses seeking a robust, all-in-one customer service platform. With over 130 ticketing features and 200+ integrations with popular tools, it ensures seamless communication and workflow management.
One of the standout features of LiveAgent is its unified ticketing system, which gathers all customer interactions across channels — email, chat, social media, and more — into one organized inbox. This centralization streamlines support, helping agents respond quickly and efficiently.
Speaking of communication, LiveAgent supports a wide range of platforms, including Facebook, Twitter, Instagram, Messenger, Viber, and WhatsApp, allowing businesses to maintain consistent support across various social channels.
For businesses relying heavily on phone support, LiveAgent provides unlimited call recordings, IVR (Interactive Voice Response), and agent availability management, ensuring that every customer call is handled professionally.
LiveAgent also takes customer interactions to the next level with browser-based video calls, which are available on their Large and Enterprise plans. This adds a personal touch to support, allowing agents to use facial expressions and gestures to build stronger connections with customers.
LiveAgent pricing
LiveAgent offers flexible pricing options to cater to various business sizes. It comes with a 30-day trial period.
- Small business: $19 per agent per month
- Medium business: $35 per agent per month
- Large business: $59 per agent per month
- Enterprise: $85 per agent per month
LiveAgent customer support
LiveAgent provides 24/7 customer support, ensuring direct and efficient assistance without unnecessary steps. Their support team is always available to help, offering a smooth experience whenever you need assistance.
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Other Notable Gorgias Alternatives
Here are some other Gorgias alternatives to look at.
6. Kayako: Best for collaborative features
Kayako is a powerful help desk solution designed for businesses that want to deliver seamless, personalized support. Its SingleView feature consolidates all customer interactions, including purchases, returns, and inquiries into one unified dashboard — giving agents complete context at a glance.
AI-powered tools, like ticket summaries and suggested responses, further streamline workflows and enable agents to resolve issues faster. Kayako also enables direct collaboration within tickets with internal teams, vendors, and suppliers while maintaining a detailed record for future reference. With omnichannel support, live chat, and a self-help knowledge base, Kayako ensures customers can get assistance however they prefer.
Kayako pricing starts at $49 per agent per month.
7. Tidio: Best for personalizing customer interactions in real-time
Tidio is a powerful customer support and sales tool that streamlines communication and enhances customer engagement. With real-time live chat, businesses can assist customers instantly while tracking their activity on the website. This allows teams to personalize offers and boost conversions with targeted discounts.
All customer messages from various channels are unified in a single dashboard, making it easy to manage inquiries. Features like ticket filtering, prioritization, and actionable analytics help optimize agent performance.
Tidio also supports AI email automation to speed up responses and reduce repetitive tasks. It offers deep Shopify integration and even video calls for a more personalized support experience.
For businesses looking to take automation further, Lyro AI Agent provides human-like conversational AI that answers queries within six seconds in multiple languages — using only your business data.
Its pricing starts at $29 per month and can go up to $2999 per month for up to 100 contacts.
8. Intercom: Best for conversational customer support
Intercom is a powerful customer support platform that unifies communication across email, live chat, phone, SMS, and social channels. Its omnichannel approach ensures a seamless, personalized experience for customers at every touchpoint.
For faster issue resolution, Intercom offers phone and video calls, screen sharing, and no-code IVR trees. Teams can collaborate more effectively by sharing context-rich updates and resolving widespread issues with a single ticket.
Intercom’s Copilot AI assistant enhances agent productivity, while a fully integrated Help Center delivers self-service support across channels. With 450+ integrations, businesses can customize and scale their support effortlessly.
Its pricing starts at $39 per seat per month and can go up to $139 per seat per month, depending on the plan you choose.
9. Zoho Desk: Best for businesses already using Zoho tools
Zoho Desk is a powerful customer service solution, especially for businesses already using Zoho tools. Its seamless integration within the Zoho ecosystem, along with support for third-party apps, helps streamline customer support operations.
With an intuitive UI and AI-driven contextual assistance, agents can provide accurate, personalized responses efficiently. Automated acknowledgment emails with customizable templates maintain a personal touch, while ticket categorization enables faster resolutions.
Managers benefit from HQ dashboards that highlight key performance metrics, and mobile apps for Android and iOS ensure on-the-go access to ticket management and service insights.
Zoho Desk pricing starts at $14 per user per month (Starter plan) and goes up to $40 per user per month (Enterprise).
How to Choose the Right Gorgias Alternative for Your Business
With so many Gorgias alternatives out there, how do you find the right one for your needs? Before jumping on a demo call, use this checklist to narrow down your options:
Budget & scalability
If you’re a small business, a cost-effective solution might be the priority. However, think long-term — choose a tool that scales with your business without drastically increasing costs.
Business size & growth
Some platforms charge per agent, while others follow a ticket-based pricing model. Depending on your customer volume and support structure, pick the model that aligns best with your growth.
eCommerce integrations
Shopify users will find many Gorgias alternatives with deep integrations, but if you’re on WooCommerce or BigCommerce, check if the platform provides seamless connectivity to match your store’s needs.
Automation & AI features
AI-driven automation can boost agent productivity and streamline responses. Some platforms include AI features in their base plans, while others offer them as add-ons. Consider whether the extra cost is justified by the efficiency gains.
Ease of use
A powerful helpdesk is useless if your team struggles to use it. Take advantage of free trials to assess navigation and usability. A steep learning curve can slow down your support team, so choose a tool that balances functionality with user-friendliness.
Wrap Up
The right customer support solution can make all the difference in enhancing customer satisfaction.
With a wide variety of Gorgias alternatives available, you can find one that fits your budget, feature requirements, and scalability needs. Take the time to compare integrations, automation capabilities, and ease of use before making a decision.
Ready to find the perfect fit? Start by exploring demos or signing up for free trials to see which platform works best for your business.
Frequently Asked Questions
1. What is the best Gorgias alternative for small businesses?
The best Gorgias alternative for small businesses depends on budget and feature needs. Options like LiveAgent and Zoho Desk offer cost-effective plans with automation, multi-channel support, and eCommerce integrations. Freshdesk, on the other hand, is ideal for teams needing an intuitive interface with strong ticketing features.
2. How does Zendesk compare to Gorgias?
Zendesk is a more versatile helpdesk solution that caters to businesses of all sizes, while Gorgias is tailored for eCommerce brands. Zendesk offers extensive automation, AI-powered chatbots, and deeper customization, but Gorgias provides better Shopify integration and eCommerce-specific features.
3. Can Gorgias alternatives integrate with Shopify and other eCommerce platforms?
Yes, many Gorgias alternatives integrate with Shopify, WooCommerce, and BigCommerce. Tools like Freshdesk, Zoho Desk, and LiveAgent offer deep eCommerce connectivity, allowing businesses to manage customer queries, orders, and support tickets seamlessly.
4. What are the most affordable alternatives to Gorgias?
Zoho Desk, Freshdesk, and Help Scout provide budget-friendly alternatives with solid features for small to mid-sized businesses. Many of these platforms offer free plans or lower-tier pricing for startups looking to scale customer support affordably.
5. Do Gorgias alternatives offer multi-channel support?
Yes, most Gorgias alternatives support multiple communication channels, including email, live chat, phone, social media, and messaging apps like WhatsApp and Messenger. Platforms like LiveAgent and Zendesk provide robust omnichannel solutions for seamless customer interactions.
