Custom Ticket Views in EngageBay

Flexible ticket views to suit everyone!

Views help you organize your tickets by grouping them into lists based on different criteria. You can create a view for solved tickets that are assigned to you, a view for new tickets that need to be assigned, or a view for pending tickets. Using views can help you determine which tickets need attention from you or your team and plan accordingly.

A view consists of one or more conditions that define a collection of tickets to display. If the conditions are met, the ticket is included in the view. By using views you can easily search for tickets based on different criteria.

Features of EngageBay's custom ticket view

From identifying new opportunities to delivering customer happiness

Sorting Tickets Made Easy

Support team receives numerous tickets every day. EngageBay’s Views option makes it easy to sort the tickets based on different criteria (lets you organize tickets based on a ticket's properties). Views are important for managing the ticket flow as they enable you to sort the tickets as they progress through the ticket lifecycle.

Simple yet powerful reporting

View all open, pending, unresolved tickets at a glance. Get a complete grasp of your support processes and numbers using our powerful tracking system. All the data you require to make meaningful decisions is available at your fingertips.

Create your own views

Not satisfied with our predefined views? EngageBay also lets you create new views based on different conditions. Create Views based on status, type, last created, updates, etc. Agents can easily sort unassigned tickets or pending tickets using views and start working on them.

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Client Testimonials

"Engagebay works pretty well with my business. I was using ActiveCampaign but the costs were adding up quite quickly. I tried other platforms but the automation sequence offered by ActiveCampaign is not easy to find, until, I got Engagebay. The platforms offer an awesome automation platform for emails, plus landing pages and forms. It works quite well and can be a perfect substitute."

Leonardo W.

Founder, Wolff Consultoria

"The software is easy to set up and implement. I feel EngageBay is quickly becoming a marketing automation competitor to the premium SAAS offerings. EngageBay's customer support has been very responsive and helped me resolve an implementation issue almost immediately."

Shawn L.

Marketing Manager, List Biological Laboratories, Inc

"A full-featured marketing platform. With this, you have all you need to get started and succeed. Having all in one platform make any marketer job much easier."

Santiago B.

Southern Europe Director, Triptease

"EngageBay has everything I need when it comes to managing customer relations and sales activities. The features I most frequently use are automation for sending emails, managing sales, and marketing automation. Plus, having a built-in live chat and help desk tool makes it really easy to engage with customers."

Hongkiat L.

Editor-in-chief

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