Last updated on 10/03/2023
We provide tools that simplify online marketing and empower brands to attract, engage, understand and grow their customer base across mobile, social, and online channels.
By using any of the software, applications, or websites (collectively, “services”) offered by ENGAGEBAY, you (as the account holder) agree to be bound by the following terms and conditions (“terms of service” or “agreement”). ENGAGEBAY reserves the right to update and change this agreement from time to time without notice. Any new features that augment or enhance the current services, including the release of new tools and resources, shall be subject to this agreement. Continued use of the services after any such change(s) shall constitute your consent to such changes.
You can review the most current version of the terms of service at any time on this page.
Violation of any of the terms and conditions below will result in the termination of your account. While ENGAGEBAY prohibits certain conduct while using the services, you understand and agree that ENGAGEBAY cannot be responsible for content posted by you or other users of the services (user content). You agree to use the services at your own risk.
These terms should be read in conjunction with the ENGAGEBAY Privacy Policy. If you are using ENGAGEBAY to process data that is subject to the EU GDPR you must also read our GDPR Policy.
(A) Your credit card will be charged for access to the services in advance on a recurring monthly or yearly basis depending on which service you have selected. A full refund for the unused months on the annual plan may be issued if a refund has been requested or the account has been canceled within three days of the payment date. A 50% refund and credit towards your account with ENGAGEBAY may be issued if the annual plan is canceled or a refund has been requested via email within 1 month of initial purchase. This account credit has no expiry date and can be used towards any plan with ENGAGEBAY. No refunds will be issued if the annual plan was active for more than two months. This refund policy does not apply to any advertising charges, fully managed services or any special pricing plans or discounts.
(B) If you sign up for a free trial of an ENGAGEBAY account, and you do not cancel that account before the expiration of the free trial period, your credit card will be billed starting on the day after your trial period expires for the full amount owing. ENGAGEBAY reserves the right to charge your credit card for amounts owing in less than the total amount owing until the full amount has been charged. If you cancel the services as provided for herein prior to the processing of your first amount owing, your credit card will not be charged.
(C) All charges are exclusive of applicable federal, provincial, state, local or other governmental sales, goods and services, harmonized or other taxes, fees or charges now in law or enacted or enforced in the future.
(D) For any upgrade or downgrade in plan level, your credit card will automatically be charged the new rate on your next billing cycle. Your plan and access fees will be adjusted automatically based upon data thresholds as set forth in the plan pricing. Downgrading your services may cause you to lose access to certain content or features of your account or the services. ENGAGEBAY does not accept any liability for such loss.
(E) Prices of all services, including but not limited to monthly subscription plan fees for services, are subject to change upon 30 days notice from us. Such notice may be provided at any time by posting the changes to the ENGAGEBAY website (www.engagebay.com) or such other method as chosen by ENGAGEBAY and/or via a software application we offer.
(F) ENGAGEBAY shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of any of the services. By utilizing the services of this agreement you accept the terms herein and agree to waive your right to file a claim for losses, damages, etc. Against ENGAGEBAY and its affiliates for any such changes.
(G) Unless otherwise stated, all charges are in U.S. dollars, and all payments must be made in U.S. currency.
(H) If you are a resident of any country outside the U.S., you are responsible for all applicable Taxes that arise from or as a result of your subscription to or purchase of ENGAGEBAY’s products and services. These Taxes are based on the rates applicable to the billing address you provide to us. Such tax amounts are in addition to the charges for such ENGAGEBAY products and services and will be billed to your provided credit card. If you are exempt from the payment of such Taxes, you must provide us with an original certificate that satisfies applicable legal requirements attesting to tax-exempt status. Tax exemption will only be applied from and after the date we receive such a certificate.
Subject to your agreement and continuing compliance with this agreement and any other relevant ENGAGEBAY policies, such as the ENGAGEBAY privacy policy (incorporated by reference), ENGAGEBAY grants you a non-exclusive, non-transferable, revocable, non-sublicensable license right to access and use a compatible web browser (such as Google Chrome, Mozilla Firefox, Microsoft Bing or Internet Explorer) or mobile devices solely for the purpose of using the services.
You acknowledge that in providing the services, ENGAGEBAY uses documents, software and other works of authorship, and other technology, software, hardware, products, processes, algorithms, user interfaces, know-how and other trade secrets (collectively the ENGAGEBAY Inc,) and that the ENGAGEBAY Inc, is covered by intellectual property rights owned or licensed by ENGAGEBAY. other than as expressly set forth in this agreement, no license or other rights in the ENGAGEBAY Inc, are granted to you, and all rights not expressly granted to you are expressly reserved. you agree not to modify, create derivative works of, translate, reverse engineer, decompile, disassemble the services or otherwise recreate or gain access to the source code of the services.
You further agree not to (i) license, sublicense, transfer, assign, distribute, or otherwise commercially exploit; or (ii) access the services in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics or (c) copy any ideas, features functions or graphics of the services.
(A) You are solely responsible for properly canceling your account. An email or phone request to cancel your account shall not be considered cancellation of your account or termination of the terms of this agreement. You can cancel your account at any time by logging into your account, clicking on account name, then plans, and then selecting the cancel button.
(B) If you cancel the services before the end of your current paid up month, your cancellation will take effect immediately. However, the ENGAGEBAY applications will remain functional through the end of your current monthly billing period.
(C) ENGAGEBAY, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the services, or any other ENGAGEBAY services, for any reason at any time. Such termination of services will result in the deactivation or deletion of your account with no refund, or your access to your account, and the forfeiture and relinquishment of all user content in your account. ENGAGEBAY reserves the right to refuse to provide any of the services to anyone for any reason at any time.
(A) All user content posted on the services must comply with U.S. Copyright law. You are responsible for adhering to our copyright infringement notification process located at the bottom of this page.
(B) We claim no intellectual property rights over the material or content you submit, post or display, on or through the services. Your account information and the materials or content you upload while using the services remain yours. By using our services to publish a page, promotion or profile on Facebook or another social media site, and agreeing to these terms of service, you grant ENGAGEBAY the non-exclusive right and license to use captured images and other data, including but not limited to logos and business names from your page or profile for promotional or marketing purposes. If you have signed up to use ENGAGEBAY services, you also grant ENGAGEBAY the right to use your company logo for the same marketing purposes, even when you have only submitted your company name and not the logo. By granting this right you agree that ENGAGEBAY and its affiliates have a license to use this material or content for the sole purpose set forth in this section. In addition, by setting your pages to be shared publicly, you agree to allow others to view and share your user content.
(C) ENGAGEBAY does not pre-screen user content, but ENGAGEBAY and its designee(s) have the right (but not the obligation) in their sole discretion to refuse or remove any user content that is available via the services.
(D) Unless written permission is provided by ENGAGEBAY, nothing in this agreement gives you a right to use any of ENGAGEBAY trade names, trademarks, services marks, logos, domain names, or other distinctive brand names.
(E) ENGAGEBAY is the copyright owner of all content on the www.engagebay.com site and/or any of the domain names that are registered by ENGAGEBAY Inc, Ltd. all rights reserved. you may not duplicate, copy, or reuse any portion of the HTML/CSS or visual design elements of the www.engagebay.com and/or any of domain names that is registered by ENGAGEBAY Inc, Ltd. site without express written permission from ENGAGEBAY.
ENGAGEBAY will process and investigate proper notices of alleged copyright or other intellectual property infringement related to material on its websites or servers and will respond appropriately where appropriate, and regardless of the merits of the alleged infringement, our response may include removing or disabling access to material claimed to be the subject of infringing activity. If we remove or disable access in response to such a notice, we may notify the owner or administrator of the affected site or content so that he or she can make a counter notification. ENGAGEBAY will, following appropriate investigation, terminate or disable access by repeat infringers.
Misrepresentations made in your notice regarding whether material or activity is infringing may expose you to liability for damages (including costs and attorneys’ fees). Accordingly, if you are not sure whether material available online infringes your copyright, we suggest that you first contact an attorney.
By email: support@engagebay.com
By mail: ENGAGEBAY INC.
EngageBay Inc.,1007 North Orange Street 4th Floor #180 Wilmington, DE 19801
This privacy policy (policy) is incorporated by reference into the ENGAGEBAY terms of service. It describes what types of information we collect and what we do with it. please see https://www.engagebay.com/legal/privacy-policy for more details.
Any questions about this privacy policy should be addressed to support@engagebay.com by mail at: ENGAGEBAY INC, 1007 North Orange Street 4th Floor #180 Wilmington, DE 19801
When you register for the services, we ask for information such as your name, company name, email address, billing address, and credit card information. If you sign up for a free trial account, you may be required to enter a credit card number so that we can authenticate your identity.
We capture your company name and logo for marketing purposes.
We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages visitors to our web site(s) access or view, and information voluntarily provided to us (such as survey information and/or account registration information).
The information we collect is used to improve the content of our web pages and the quality of our services, and is not shared or sold to third parties for commercial purposes, except to provide products or services you’ve requested, when we have your permission, or under the following circumstances;
It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of terms of service, or as otherwise required by law.
When a customer enters a promotion or interacts with a social application and agrees to allow ENGAGEBAY to access their third party application information, ENGAGEBAY collects this data and presents it to the respective account holders in the form of analytics which the respective account holder can user to remarket or email to this customer.
In the event of merger, acquisition, or name change, ENGAGEBAY reserves the right to assign the terms of this agreement to such a new party. ENGAGEBAY may provide you with notice of such assignment via the email address provided in your account information. You may not assign this agreement without the written permission of ENGAGEBAY.
We may use cookie technology to track or record information about our website visitors. A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to your browser from a website’s computers and stored on your computer’s hard drive. We require the use of cookie technology so that we can present the correct information to users as they move from one screen to another.
We may use cookies to record current session information, but they are not used to record personal information, or to associate personal information with the use of our services. If you disable your web browser's ability to accept cookies you will be able to browse the web site but you may not be able to successfully use our services.
See our cookie policy here.
ENGAGEBAY uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run ENGAGEBAY. Although ENGAGEBAY owns the code, databases, and all rights to the ENGAGEBAY application, you retain all rights to your personal information.
Fair Usage Policy - Our All in one Pro plan allows unlimited contacts and is bound by fair usage policy. All our customers accounts are monitored on a frequent basis to ensure they do not abuse the system. At any point, they should not hold more than 1 million contacts on the account as per the fair usage policy. They are free to remove existing contacts and add new ones but not exceeding the 1 million threshold at any point. EngageBay reserves the right to suspend the account if the policy is not adhered to.
ENGAGEBAY may disclose your personal information under special circumstances, such as to comply with subpoenas or if your actions violate the terms of service.
We may use customer and account holder data for new, unanticipated uses not previously disclosed in our privacy notice. We may periodically update this policy from time to time. To keep up-to-date with ENGAGEBAY’s policy, please check its privacy policy page periodically. Upon request, we may provide site visitors with access to information that we have collected and that we maintain about them. Upon request, we offer visitors the ability to have inaccuracies corrected in contact information. You can have this information corrected by contacting ENGAGEBAY. You can elect to opt out at any time.
The rights which accrue to ENGAGEBAY under this agreement shall pass to its successors or assigns. The rights of the subscriber cannot be assigned.
You and ENGAGEBAY may terminate these terms and your use of the ENGAGEBAY product and services at any time. If you terminate your use of the ENGAGEBAY services, and if applicable, you must pay the fees applicable for the balance of the then current billing period. When your ENGAGEBAY account is terminated, your user content will, shortly thereafter, not appear on the ENGAGEBAY product and services, except for user content submitted to our blog, which may remain on the ENGAGEBAY product and services after termination. You acknowledge and agree that ENGAGEBAY has no obligation to migrate or provide assistance in migration of data from ENGAGEBAY. Notwithstanding the foregoing, ENGAGEBAY support may help users with the transfer of any stored data upon request.
By using any interactive areas, you expressly agree not to post, upload to, transmit, distribute, store, create, or otherwise publish through the ENGAGEBAY product and services any of the following:
ENGAGEBAY strives to offer and maintain a reliable and secure environment for your data. The internet is an inherently insecure medium, and the reliability of hosting services cannot be assured. When you use the ENGAGEBAY product and services, you accept these risks, and the responsibility for choosing to use a technology that does not provide perfect security or reliability. In particular, account holders who choose to provide credit card information on this ENGAGEBAY product and services accept these risks to the security of that credit card information. Ultimately, credit card data is provided by account holders and account holders are responsible for its protection.
The ENGAGEBAY product and services contains links to third-party web sites (“third-party ENGAGEBAY product and services”) and third-party content (“third-party content”) as a service to those interested in this information. Third-party products and services include social network platforms, subscriber and sponsor sites, payment processors and other payment intermediaries that you may use in connection with your use of the ENGAGEBAY product and services. You use links to third-party ENGAGEBAY products and services, and any third-party content or service provided there at your own risk. ENGAGEBAY does not monitor or have any control over, and makes no claim or representation regarding, third-party content or third-party product and services.
ENGAGEBAY Inc, product and services, the content provided by all sites owned by ENGAGEBAY are provided to you on an “as is” basis without warranties from ENGAGEBAY of any kind, either express or implied.
You waive and shall not assert any claims or allegations of any nature whatsoever against ENGAGEBAY, its affiliates or subsidiaries, their sponsors, contractors, advertisers, vendors or other partners, any of their successors or assigns, or any of their respective officers, directors, agents, or employees (collectively, the “released parties”) arising out of or in any way relating to your use of the ENGAGEBAY product and services.
This agreement shall be governed, construed and enforced in accordance with the laws of the State of Delaware, US. Each party agrees that any legal action, proceeding, controversy or claim between the parties arising out of or relating to this agreement may be brought and prosecuted only in a court of law in the State of Delaware, US, and by execution of this agreement each party hereto submits to the exclusive jurisdiction of such court and waives any objection it might have based upon improper venue or inconvenient forum.
You may not:
You are solely responsible for the activity that occurs on your account.
You specifically acknowledge that ENGAGEBAY shall not be liable for illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with you.
By using ENGAGEBAY, you represent and warrant that you meet all the requirements listed above, and that you won’t use ENGAGEBAY in a way that violates any laws or regulations. ENGAGEBAY may refuse service, close accounts of any users, and change eligibility requirements at any time.
We won’t be held liable for any delays or failure in performance of any part of the Service, from any cause beyond our control. This includes, but is not limited to, acts of God, changes to law or regulations, embargoes, war, terrorist acts, riots, fires, earthquakes, nuclear accidents, floods, strikes, power blackouts, volcanic action, unusually severe weather conditions, and acts of hackers or third-party internet service providers.
