From identifying new opportunities to delivering customer happiness
Our free Social CRM helps you view of all your contacts/leads and also every interaction you have ever had with them. So get a complete 360-degree view of all your contacts and companies from within a single frame. Get deeper customer insights and empower yourself and your team to sell better with our Social CRM. Forge stronger customer relationships to convert complete strangers into happy customers with EngageBay's social software.
Use EngageBay's Call Scripts to help your sales personnel deliver efficiency and great service on every call . These scripts help your sales team members to nurture the lead while ensuring they are never at a loss of words during a call. Lie back and let EngageBay's Social Media CRM do the work for you.
Now receive and also make calls to your contact groups in your contacts list without ever leaving your CRM. Do away with errors such as misdialing, longer wait times and frequent call drops. EngageBay's Call Broadcast feature auto-dials numbers of your selected list of contacts on behalf of the agents as an intrinsic feature of the Social CRM software
Now you can gamify your sales processes in easy steps in our free social media customer relationship management software. Keep your entire sales team motivated, driven and focused on their deliverables by posting leaderboards and rewarding achievers. Use breakthrough features such as goal-setting, self-reflection and feedback to drive the results you need and ensure sales excellence.
EngageBay's Social CRM brings in real-time data to provide invaluable insights into their preferences, likes, dislikes, etc. With the help of this information, all your teams (marketing, sales, support) may be empowered to deliver customized and tailor made services and resolution to possible issues instantly, thereby ensuring seamless, enhanced and consistent customer experience.
Social media is full of noise today. There is a world of random information being published out there. With EngageBay's best Social CRM, you can cut down this noise drastically. Make the most of the information gathered from the social CRM and create meaningful and engaging content pieces to publish across the right channels to generate maximum traction and engagement. Deliver unmatched customer experience, each time.
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If you’re not too familiar with social CRM, you’ve come to the right place. In this article, we’ll cover the concept in depth. We’ll even share our best social CRM case studies for you to review and replicate for your business.
As a salesperson, there are few feelings more exciting than closing the deal and making that sale. Not only do you put more money in your pocket (or the pocket of your company), but you could bring in a new buying customer in the process.
In using customer relationship management or CRM software, you feel like you have a fairly good grasp on the satisfaction and buying behaviors of your customers. You may even decide to augment your CRM software with social CRM, also known as SCRM. Like SCRM, there’s a way to make your current CRM software even better and more rewarding for your company. That is through implementing the tool(s) that you get with a customer lifecycle management or CLM system.
It could be that some of your solution selling techniques are a little stale or predictable. Would-be customers can see you trying to close a deal from a mile away.
Hey! Are you curious to understand the complexity of the terms CRM and CRM metrics? Are you eager to know the most important CRM metrics for the success of your organization?
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