From identifying new opportunities to delivering customer happiness
Enable great customer experience by aligning your marketing, sales, and service teams via an integrated, all-in-one platform like EngageBay. Track every customer interaction in a single place so your support agents are empowered to provide great customer experience, every time.
Maintain and organize all your support tickets and issues in one place. Personalized views let agents see their queue based on ticket status, assignee, group, or other conditions.
View open, closed and new tickets and track the status of every support ticket in one place. Get complete visibility into the efficiency of your overall support team and individual agents.
Create a repository of ready-made responses to commonly asked questions so your agents can provide answers in seconds. Agents can create and share their own responses too.
Boost the productivity of your support agents by creating tasks. This will help them stay focused. Track the closed and open tasks. Set up escalation rules to ensure a high quality of service. Enhance efficiency at all times!
Automate your customer service processes with ticket routing, escalation, and task creation. Use feedback responses to kick off automated customer marketing emails or internal notifications to your team.
Get a complete grasp of your support processes and numbers using our powerful reporting module. All the data you require to make meaningful decisions is available at your fingertips. Slice and dice the data in as many ways as you want. Draw meaningful insights and streamline support process and boost efficiency.
Ensure world class customer support each and every time by segmenting customers and agents into groups and directing tickets to the corresponding support group. Stay organized, be faster, work better!
Support macros act as shortcuts when responding to similar queries repeatedly. They free up agents' time so that the agents may focus on tickets and not on mundane repetitive tasks. Be efficient, be more productive!
Try the world's only all-in-one CRM solution custom-built for the growth of small companies.
I wanted to recommend EngageBay to all those small businesses out there that are looking to grow their businesses through a marketing and sales automation platform. We've been able to see a great adaption of our agency clients to the EngageBay platform and being able to leverage their digital marketing efforts.
Easily integrate EngageBay with the tools you already love.
One platform for all your Marketing, Sales, and Support teams.
