Live chat is an online communication tool that allows businesses to engage with website visitors in real-time. It enables direct conversations between customers and support or sales teams, offering immediate assistance, answering questions, and providing a personalized experience.
Live chat is often used for customer support, lead generation, and sales conversion, as it allows businesses to address customer inquiries instantly without the need for phone calls or email exchanges.
Instant Customer Support: Fulfills the needs of the website visitors within a short interval, solving problems.
Enhanced Customer Satisfaction: Real-time interaction makes customers feel valued within the business environment.
Lead Generation: Include leads in real-time and interact with a potential customer while they are still visiting your website.
Cost-Effective: Registers and processes multiple customer interactions at once, which saves on the number of customer care agents needed.
Increased Conversion Rates: Several customer visits can be conversed to a paying customer through appropriately timed and individualized discussions.
Real-Time Messaging: Contact the customers as soon as they surf your site or show a sign of interest in your products.
Automated Greetings: Use templates for the initial introduction and the echo service to help visitors with inquiries.
Multi-Device Support: Provide live chat on your site on a computer, mobile devices, and tablets.
Proactive Chats: Improve the usage of chat invitations by connecting them to the behavior, for example, time on page or cart abandonment.
Chat Transcripts: Preserve messages for further usage or through further conversations.
EngageBay offers a powerful live chat tool to improve customer service and engagement.
Real-Time Support: Keep customers involved through live chat to solve their problems or help them make a purchase.
Automation Integration: Delight inquiries and provide automatic generic replies to free time for your team.
Customizable Chat Widgets: Make the colored borders of the chat widget the same color as the layout of your website.
Lead Capture Forms: Gather lead details that can be useful for the next follow-up from the chat.
Performance Analytics: To assess the performance and strategy, use detailed reports about the chat.
EngageBay offers a powerful live chat tool to improve customer service and engagement.
Step 1: Select the Live Chat module from the left drop-down-> click on the Bots tab.
Step 2: Click the button Create Bot on the top right.
Step 3: Enter the bot name.
Step 4: Enter the website URL on which you want the chatbot. The chatbot will be created.
You can then add replies & dialogues to your chatbot. Create the dialogues as per your need and add the relevant replies to them. Watch this video to know how you can add them.
If you want help with live chat or need more information, check these articles.
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